Goodbye PBX, Hello IT Architecture

It’s time to embrace a new enterprise communications model and ditch the old one. Here’s why, in the first of a multi-part series.

Let’s face facts: The PBX is obsolete. The time has come to move on to higher-function, lower-cost business communications.

For the past 50 years, the PABX was a way for companies to avoid costly telephone company facilities or optimize their use. It was proprietary; PBX phones connected only to each vendor’s branded system. Vendors rationalized that proprietary approach by claiming that it assured reliability and enabled them to deliver a rich set of voice communication features. That rationale is no longer valid. Continue reading

PBX/PABX Phone Systems: Which Is Right for Me?

If you want a phone system that’s housed inside your business, rather than in the cloud, you need to buy the technology to make it happen.

Businesses that need multiple lines and extensions can’t just plug their phones into a jack and start talking. Instead, they rely on private branch exchange (PBX) hardware to keep their phone services running. Continue reading

ระบบสื่อสารครบวงจร UC กำลังแทนที่ระบบ PABX

Unified Communications (UC) is crushing PBX PABX, new research reveals.In their latest quarterly report on the enterprise Unified Communications (UC) and voice equipment market, which includes PBX phone systems, voice over IP gateways, UC applications and IP phones, Infonetics Research found that UC sales jumped 27 percent in the first quarter of 2014 compared to one year ago. In contrast, worldwide sales of PBX goods, which includes TDM, hybrid and pure IP, fell by 8 percent compared to a year ago. PBX sales were also down 8 percent sequentially from the fourth quarter of 2013. Continue reading

Home PABX Phone Systems; a Strong Choice for Businesses

There are many kinds of business phone systems that are being used today. There are those that allow employers to have full control over the company’s phone system, effectively preventing employees from making any inappropriate calls while at work. Then there’s one that allows different companies, who otherwise co-exist within the same building, to communicate with each other as needed. However, one more commonly used in this day and age is the home PBX phone system, with PABX being defined as “Private Branch Exchange”. Unlike most other phone systems, the home PBX phone system is more appropriate for private companies or individuals seeking to communicate with one another. Continue reading

What Kind of PBX Phone System is Right for Your Business?

In order to understand which  PABX phone system will best suit your business’s needs, you should understand what a PBX system (ตู้สาขาโทรศัพท์) actually is. PBX stands for Private Branch Exchange. The system exchanges and connects multiple phone calls from one user to another or from one department to another (“for Human Resources press 1…” etc) in a company or organization. Incoming calls go to an auto-receptionist who directs the call to the right employee depending on the needs and response of the caller. Outgoing calls travel through the PBX phone systems to connect with outside lines. Continue reading

Tech basics: What is a cloud phone system?

Want a 1300 number? Need more phone lines? Wish you had voice menus for your customers? Here is a basic introduction to the virtual PBX.

[Rene Sugo from MyNetFone gave a very interesting talk about this topic at our BIT Roadshow recently – for those of you that missed it, we decided to share with you his summary below. A special note: MyNetFone is an advertiser on the BIT site. As we reported earlier this year, many businesses in Australia haven’t heard of this technology. You can also read our other introduction to the virtual PBX here.] Continue reading

VoIP Solutions for SMB Clients in South Florida

Initially, one of the major concerns in the deployment of VoIP was the reliability and predictability of the call’s quality. VoIP was found to work perfectly on Local Area Networks (LAN) when all the phones, software or physical, shared the same wire and had little or no competition for bandwidth. However when making long distance calls across a Wide Area Network (WAN) things became far more unpredictable. Just like data applications running Client/Server models that required timely responses, VoIP was finding that IP’s inherent strength, its inbuilt robustness and error detection and correction techniques, made it ironically unsuitable for voice. IP would have to adapt, and adapt it did through many protocols such as UDP, RTP, SIP. Additionally header compression, QoS, traffic management and queuing techniques evolved to allow voice packets to be given priority and to be transported reliably across the internet. However, quality and predictability have improved dramatically in all major countries allowing VoIP to flourish. Continue reading